Terms and conditions 

Delivery  

In general, MILEN delivers to addresses in the United Kingdom but if you require a delivery outside the United Kingdom please e-mail info@bilingualbooks.eu for confirmation of the delivery charges. 

Every effort will be made to deliver purchases within 14 working days however please allow 28 days for delivery. We make every effort to deliver goods well within this timescale. However, delays are occasionally inevitable due to unforeseen factors. If we anticipate any delivery taking longer than expected we will notify you by email. 

Returns 

In the unlikely event that you receive your items in a damaged condition please contact us within 2 days after receiving the items so that we can discuss any possible replacement or a refund. Returns should be made to:  

Delivery charges are not refundable. 

Payment 

Payment could be made by using Paypal, cheque or BACS. All details required will be given to you when completing the order. 

It is our standard procedure that we don’t dispatch any items until we receive your payment.